Configure Email to Send Scorecard Issues

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Acrolinx has started to phase out support for Checking Profiles. If you’ve already enabled Targets, you won't be able to use it. Reach out to your Acrolinx contact if you have any questions, or view our Sunset Policy for more specific details.

If you use the Acrolinx Scorecard a lot, you might have noticed that there's a menu icon next to each issue. If you click this icon, you'll get the option send the issue details in an email. This link opens your default email program and creates a draft email with the issue details.

By default, the "to:" field is empty. But it doesn't have to be that way. If you have access to the file system on your Acrolinx Platform, you can configure a default email address for these emails.

Here's how you do it:

Find the following file and copy it to the corresponding location in your configuration directory.

feedback.xml

For example, your installation directory might look like this:

C:\Program Files\Acrolinx\server\www\xsl\feedback.xml

You would copy it to the following location:

<config directory>/server/www/xsl/feedback.xml

Copy the file with the following command

kubectl cp -n acrolinx acrolinx-core-server-0:/opt/guidance/<path> /home/acrolinx/config/<path>

You might need to create the wwwdirectory first.

Edit the following line and add an email address.

<emailAddress></emailAddress>

If you exclude the comments, the final contents of feedback.xml should look something like this:
```
<?xml version="1.0" encoding="UTF-8"?>

<feedback>

    <emailAddress>issue.wrangler@demo-inc.com</emailAddress>

</feedback>
```
You can see the results immediately if you refresh the Scorecard in your browser. When you click the link again, the "To:" field should contain the email address that you configured.

If it doesn't work the first time, try a "hard refresh", which is usually CTRL + F5 in most browsers. You can also try clearing your browser cache.

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