Availability is 99.8% excluding maintenance windows.
Snapshot backups are done every day. Retention period is 40 days.
Maintenance windows can occur a maximum of once per week. They’re announced 3 days in advance and can take up to 4 hours. Where possible, maintenance is scheduled outside of your business hours.
Acrolinx Platform Updates
A new version of the Acrolinx Platform is targeted for release once per month for private cloud customers. In general, Acrolinx Platform updates are applied to all instances within one week of the release of a new version. All sandbox (non-production) instances are typically updated on Wednesday, while production instances are updated between 14:00 UTC and 18:00 UTC on the Saturday following the release. During these times, the platform is expected to be unavailable for approximately 15 minutes.
Acrolinx Private Cloud always exclusively supports the newest Acrolinx releases. Some releases are exclusively provided to Acrolinx Private Cloud customers.