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Acrolinx Stopped Working After Upgrading to Core Platform 2019.07 Or Later

  • Updated

Issue

Integrations no longer connect to Acrolinx or check. Depending on the integration, you get a different error message.

Something went wrong but we couldn't identify the cause

2019-07-12 15:27:05,848 | [INFO] ErrorDialog: Displaying error dialog
Traceback (most recent call last):
File ":/controller/maincontroller.py", line 135, in openSettings
File ":/controller/maincontroller.py", line 676, in settingsTriggered
File ":/application.py", line 485, in setCurrentServerSettings
File ":/application.py", line 501, in updateCurrentServerCapabilities
File ":/acrolinx2/server.py", line 511, in queryLanguages
File ":/acrolinx2/server.py", line 106, in get
File ":/acrolinx2/server.py", line 244, in __handleResponse
File "/Applications/Acrolinx Content Analyzer.app/Contents/MacOS/site-packages/requests/models.py", line 939, in raise_for_status
raise HTTPError(http_error_msg, response=self)
HTTPError: 404 Client Error: Not Found for url: https://test-latest-ssl.acrolinx.com:443/languages


Affected Integrations

Classic Content Analyzer


ContentAnalyzer1.3.png

 

Classic Word

 

The server couldn’t complete the check.
The specified module could not be found.
C:\Program Files (x86)\Acrolinx\PlugIns\acroWordPlugIn\AcssSoapAlpha.dll

 

 

WordClassic4.7b3Options.jpg

 

javax.ws.rs.NotFoundException, HTTP 404 Not Found
URL: /iq/services/v6/rest/checking/requests

 

WordClassic4.7b3.jpg

 

Classic Oxygen

 

Connection to the server failed.

 

OxygenClassic.png

 

Scroll Acrolinx Connector for Confluence

ScoreOutOfDate-ConfluenceCheckOnSave.png

OutOfDate-AutomatedCheckConfluence.png

BlankErrorMessageUpateAllPages.png

Environment

After upgrading to Platform version 2019.07.1, integrations stop working.

Product

Version
Platform 2019.07.1

Classic Integrations

Version
FrameMaker 4.1-4.7
Content Analyzer 1.0-1.3.2
Oxygen 3.5
Word 4.0-4.7
Command Line Checker 2.7-3.6
ALIA (Acrolinx Linguistic Integration for Atom)  

GitHub

 1.0-1.6

Partner Integrations

Version
Cognitran Blaise  
Astoria  
Scroll Acrolinx Connector for Confluence (Java SDK)  
SDL Passolo  
Noxum Publishing Studio  

Cause

In Acrolinx Core Platform 2019.07.01, the Classic API is switched off by default.

Solution

Update to a Sidebar Integration that uses the Platform API.

Workaround

If you aren’t able to update to an integration that uses the Platform API, contact Acrolinx Support.