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Acrolinx for Arbortext Couldn't Create COM Handle

  • Updated

Issue

After installing Acrolinx for Arbortext, on starting Arbortext, you receive a Windows error message "Couldn’t Create COM Handle".

Applies To

Product

Version
Acrolinx for Arbortext All

Cause

In some cases Acrolinx for Arbortext won’t install in the proper custom directory. 

Solution

  1. Open the Arbortext Command line:

 

Step1.png

Step1a.png

2. Execute the following command to see the custom directory:

eval get_custom_dir()

You should see the similar output. 

step2.png

 

If the custom path is on a network share drive copy the three folders "classes", "init", and "dialogs" containing the integration from the custom directory command (above). 

 

Workaround

Enable the command line:

 

Step1__1_.png

Step1a__1_.png

  • Then run the following in the command window, this will initialize the Sidebar.

    java_static('com.acrolinx.sidebar.arbortext.Hooks','init')

  • Then run the following in the command window, this should open the Sidebar.

    java_static('com.acrolinx.sidebar.arbortext.Hooks','showSidebar')