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Request, Install, and Review Your License

  • Updated

Request a New License

To request and install a new license, follow these steps:

  1. Navigate to the Dashboard and go to License > Request.

  2. In the License Request section, do the following:

    • Type your Acrolinx order number and your e-mail address, select the appropriate purpose for the request, and click Request License By E-mail.

      An e-mail message with the essential ordering information is automatically created as a draft in your default e-mail program.

    OR

    • Send your order number to license@acrolinx.com in an e-mail.

      Tip

      Your order number is a three or four-digit number that your Acrolinx project consultant should provide to you. If you already have a license installed, the license request page displays the order number that is defined in your current license. If your order number hasn’t changed, re-enter the currently licensed order number into the Order numberfield.

      The order number is necessary for the Acrolinx licensing team to generate a license. If you don’t have an order number, please request one from your Acrolinx project consultant.

Install a New License

After you’ve received a license from the Acrolinx licensing team, you can upload and install your license in the Dashboard.

To install a new license, follow these steps:

  1. When you receive the acrolinx.license file from Acrolinx by e-mail, open the Acrolinx Dashboard and navigate to License > Install.

    Tip

    Save a copy of the acrolinx.license where you can access it for future installations or reinstallations.

  2. Click Upload.

  3. Restart the Acrolinx Platform to load the license.

    The license will install to the directory <config directory>/server/bin/

Notice

If you have no license installed, you'll see the Acrolinx provisional license.

Review Your License

When you click License in the Dashboard navigation menu, you'll see an overview page with basic information about your license.

Licensing Status

Name

Description

Licensing Status

The current state of the license. The licensing status can have the following values:

  • No license - There’s no license file installed.

  • Installed/OK - The license file is installed.

  • License installed/expired - The license file is installed but it has exceeded the expiration date.

  • License installed/fatal violation - The license state has been corrupted or there’s a problem with the license authentication.

  • License installed/deactivated - The license file is installed but has been deactivated.

  • Legacy license installed - A license for an earlier version of the server has been installed.

License Information

Name

Desription

License ID

A unique identifier for the license

Company Name

The name of the company to whom the license is issued.

Server ID

A unique ID for the Acrolinx Platform, which is generated based on the license and the user database.

Expiration Date

The expiration date that is configured in the license.

Activated Languages

The languages that Acrolinx can check according to the license.