Acrolinx sunsets development and technical support on older products, so we can focus our resources and ensure our current products and services are optimal.
Acrolinx provides technical support for both current versions of software and the versions immediately preceding them. Learn more about our support policy in the help center.
One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.
When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter. As we update this sunset policy page, it is important to visit it periodically to note any new information.
Servers are supported for 18 months after release date, excluding maintenance releases. Currently, we support the following server versions:
August 3, 2015
|4.5||October 20, 2015|
|4.6.x||December 18, 2015|
|4.7.x||April 20, 2016|
|5.0.x||August 31, 2016|
|5.1.x||December 13, 2016|
If you're using an older server version, please contact our support team to upgrade. We only support server versions on this list.
Support for integrations is not an exact science. If we offer an update path to a newer Acrolinx integration for your editor, we require you to update to that version. Check the compatibility guide to see if we support your editor version. Since we've introduced the sidebar edition, we've stopped adding new features to the classic editions. See the full list of sidebar edition integrations. At some point, we'll discontinue support for classic edition plug-ins entirely.
Sunsetted Products and Features
|Product or Feature||Update Path|
CKEditor and TinyMCE - classic edition
|Web Checker||Sidebar SDK|
|Batch Checker||Content Analyzer|
Windows, Java, and Web - classic edition SDKs
|Classic edition plug-ins (version 2.x)||Newer versions of classic edition or sidebar edition|
|Command Line Client (SOAP)||Command Line Checker (REST)|
|SOAP API (checking service)||Sidebar SDK or Command Line Checker|
|REST API (checking service)||Sidebar SDK or Command Line Checker|
|SEO checking / SEO server (removed SEO server in 5.1)||Findability (sidebar only)|
|Analytics Reports based on Jasper||Analytics Dashboards based on JReport|
|Self-signed SSL certificates||Update to a valid certificate issued by a trusted authority|
|Checking score||The checking score will be removed from Acrolinx by End of 2017. It will not be available anymore in scorecards, embedded checking results and in analytics. Please use the Acrolinx Score (between 0 and 100) going forward.|
|Version 13.x Sidebar (removed in 5.2 server)||Version 14.x Sidebar|
|Cloud sidebar (last release version 14.3.x)||Server Sign-In Section|