No cards are shown in the Sidebar

When checking with a certain term set, no cards are shown in the Sidebar. The Scorecard is generated correctly.

Cause

In Acrolinx Server 5.2, we introduced tone of voice "goals." This feature conflicts with a feature that we introduced in server 4.6 for checking terms with conflicting term status. If you have terms with conflicting term status values and use the 5.2, 5.2.1, or 5.2.2 server, you may notice this issue in the sidebar.

Workaround 1

Update to the 5.2.3 server. We'll update the sidebar to make it handle this server bug.

Workaround 2

Another workaround is to switch off the feature for checking terms with conflicting status. Please see here how this can be done.

Workaround 3

To see cards again in the Sidebar, one solution is to not check terms with conflicting status. An example for such terms: The term “Integration” existing twice, one time with status “preferred” and one time with status “deprecated”. To not check terms with conflicting status, you can for example

• change the term set,
• change the status of one of the terms or
• delete one of the terms.