Availability is 99.8% excluding maintenance windows.
Snapshot backups are done every day. Retention period is 40 days.
Maintenance windows can occur a maximum of once per week. They are announced three days in advance and can take up to four hours.
We classify by high, moderate and low security risk. For high risk issue, we aim to remediate within 30 days. For medium risk issues, we aim to remediate within 90 days. For low risk issues, we do not commit to a remediation date. These issues are worked on in the regular release cycle.