Acrolinx for Salesforce Knowledge
When attempting to check a draft article in Salesforce Knowledge, the user clicks the "Check" button, but no visible action occurs.
Upon inspecting the page in the browser console, the following error message can be found:
Error while adapter.extractContentForCheck: TypeError: Cannot read properties of undefined (reading 'length')
at t.escapeHtmlCharacters (acrolinxapp__AcrolinxSidebarSDK:4:465297)
at f (acrolinxapp__AcrolinxSidebarSDK:4:435802)
Please ensure all the required permissions have been granted to the user. The user will require permissions for all fields that were created as part of the integration setup. A full list of these fields can be found in the Admin Guide under step 5 of "2. Set Up Acrolinx".