Applies To
| Software | Version |
|---|---|
| Acrolinx Plug-in for Microsoft Word | All versions |
| Microsoft Office 2010 | All versions |
Symptoms
You cannot install the Acrolinx Plug-in for Microsoft Word even though Microsoft Word 2010 is installed. The installer displays the error message that the plug-in requires Microsoft Word 2003 or higher.
Causes
This issue can have multiple causes:
-
You are using an unsupported edition of Microsoft Office such as Microsoft Office
Click-to-Run.
Click-to-Run editions do not offer full add-on support and thus cannot be used with an Acrolinx plug-in.
- You are trying to install a 32-bit version of the Acrolinx plug-in for a 64-bit version of Microsoft Office or vice versa.
- You do not have administrator privileges when installing the Acrolinx plug-in.
Resolving the Problem
Depending on the cause of the problem, there are different solutions:- Follow Microsoft's instructions for converting your Click-to-Run Office version to an MSI installation .
-
Install matching versions of the software.
- Install a 32-bit version of the Acrolinx plug-in for a 32-bit version Microsoft Office.
- Install a 64-bit version of the Acrolinx plug-in for a 64-bit version of Microsoft Office.
- Install the plug-in as an administrator.