|Acrolinx Server||All versions|
|All Acrolinx plug-ins||All versions|
Plug-in or Batch Checker users see a licensing error message with the following pattern when connecting to the server.
Invalid client license(message ID #<ID>):user id "<USER_ID>")
These messages often appear in situations where outdated license information is stored on a client computer. This issue can be caused by interruptions in communication between the server and the clients, or by changes to the registry on the client computer.
Resolving the Problem
In many situations, deleting and recreating the user can address this issue.
To delete and recreate a user, follow these steps:
- In the Acrolinx Dashboard, go to the Users page and delete the user from the list.
- On the user's computer, start the Windows registry editor: .
Navigate to the key:
If clientLicenses contains values which consist of numbers and characters, then those values might be the problematic license data.
Example: ed80c94031f1c113 REG_SZ eJxNjzsOwjAQRK+y2h7Fs
- Delete any values contained in "clientLicenses" except for "(Default)".
Run a check with the Acrolinx Plug-in on the user's computer.
The plug-in should prompt for the user id and should successfully re-register the user with the Acrolinx Server.