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Log in fields are not visible when opening the Dashboard

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Acrolinx Customer Care
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Applies To

Software Version
Acrolinx Server All versions

Symptoms

The Dashboard page opens but the User ID , Password , and Interface Language fields are not visible.

Causes

This issue can occur when your firewall or browser security settings are configured to block the following software components:
  • ​X​M​L​Http​Request
  • ​Active​X​ ​Components

Resolving the Problem

Update your firewall or web browser security settings so that they do not block these components.

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