|All Acrolinx plug-ins||All versions|
In the checking results that are displayed after a check the icon for the checking status is missing.
When a user does not receive a checking status icon in the checking results window it generally means that a number of files are missing from the plug-in installation. The cause of this issue can depend on the plug-in that you are using and the way that the plug-in was installed.
Resolving the Problem
Browse to the plug-in installation location of the specific plug-in you are experiencing the issue with. For example, if experiencing the issue with the Acrolinx Plug-in for Arbortext Editor you would need to browse to:
< I N S T A L L _ D I R > \ Acrolinx \ Plug Ins \ Arbortext Plug In
If it was the Acrolinx Plug-in for Microsoft Word you would need to browse to the following location:
< I N S T A L L _ D I R > \acrolinx \ Plug Ins \acro Word Plug In
If one or more of these files are not present you will sometimes not receive a checking status icon depending on your checking result. If you do not have these files, obtain them from a user who a can see the checking status correctly, or contact Acrolinx support. With these present in the specified directory, your result should now look like this: