|Acrolinx Plug-in for Microsoft Word||All versions|
When you open Microsoft Word, the Acrolinx toolbar is displayed multiple times.
The Acrolinx toolbar settings are stored in a Microsoft Office template file called acrocheck4Word.dot. Occasionally, multiple Acrolinx Plug-in installations cause this file to be duplicated. This issue causes Microsoft Word to display the Acrolinx toolbar twice.
Resolving the Problem
You can check this behavior by opening the folder <INSTALL_DIR>\Microsoft Office\OFFICE11\Startup and sorting the file list alphabetically. If there are two instances of acrocheck4Word.dot, first shut down all Word and Outlook windows and delete the older copy of acrocheck4Word.dot. Reopen Word and make sure the duplicate toolbar has disappeared.