|Acrolinx Server||4.3, 4.4, 4.5, 4.6, 4.7, 5.0, 5.1, 5.2, 5.3, 5.4|
There are several types of files that you can provide the Acrolinx support team to help troubleshoot issues with the Acrolinx Server. These files include log files, properties files, performance monitoring information, and the Acrolinx license file. You can use the Dashboard options to compile all of the necessary files into one package that you can download and send to support ().
Users need a role with the appropriate privilege Download support package to use this feature.
In distributed installations, only files on the core server computer are included in the support package. Files that are stored on remote language server computers must be collected manually.