If you visit our main website acrolinx.com, you’ll see that there’s a support button towards the bottom-left of the page:
From there, you’ll be brought to a page where you can sign in, also via a button to the top-right of the page:
This is where you’re asked for your sign-in details. There are several options to sign in, you can use your Google account, Facebook account, or Twitter account. Alternatively you can use your password and e-mail address:
Do you have a password? If you haven't created a new password, please do so. You do this by clicking the 'Get password' link:
Clicking on this link will then prompt you to enter your e-mail address:
Once you have entered your e-mail address and as the text indicates, an automated e-mail will be sent to the supplied e-mail address that contains a link. You don’t need to enter your e-mail address again:
Clicking on the link contained within the e-mail you just received will take you to a new webform that allows you to enter/change your password for the help center:
If successful, you’ll be automatically logged in to the system where you can submit and view your organization's tickets .
Please observe minimum password requirements, these are indicated by either green check marks, or a red cross if the password doesn’t satisfy the specific requirement:
You need to check your e-mail inbox. If you’re not receiving automated system e-mails it could be that you have security settings in your e-mail client blocking these e-mails. Or your e-mail client is sending these e-mails directly to a Spam folder, or even to the Trash. In this case, please check your Spam/Trash folder and add the sender to your safe list of e-mail senders.