Here's a quick and easy way that will allow you access to our Help Center. We're using a cloud-based industry standard tool that supports all common browsers (IE 10, IE 11, Firefox, Chrome) which are routinely tested for compatibility issues. In addition, we conduct regular compatibility tests with supported browsers to ensure ease of use.
If you visit our main website acrolinx.com, you’ll see that there’s a support button towards the bottom-left of the page:
From there, you’ll be brought to a page where you can sign in, also via a button to the top-right of the page:
This is where you’re asked for your sign-in details. There are several options to sign in, you can use your Google account, Facebook account, or Twitter account. Alternatively you can use your password and e-mail address:
Do you have a password? If you haven't created a new password, please do so. You do this by clicking the 'Get password' link. If you're new to the Help Center, then you can click the 'Sign up' link:
Clicking on this link will then prompt you to enter your e-mail address:
Once you have entered your e-mail address and as the text indicates, an automated e-mail will be sent to the supplied e-mail address that contains a link. You don’t need to enter your e-mail address again:
Clicking on the link contained within the e-mail you just received will take you to a new webform that allows you to enter/change your password for the help center:
If successful, you’ll be automatically logged in to the system where you can submit and view your organization's tickets .
Please observe minimum password requirements, these are indicated by either green check marks, or a red cross if the password doesn’t satisfy the specific requirement:
You need to check your e-mail inbox. If you’re not receiving automated system e-mails it could be that you have security settings in your e-mail client blocking these e-mails. Or your e-mail client is sending these e-mails directly to a Spam folder, or even to the Trash. In this case, please check your Spam/Trash folder and add the sender to your safe list of e-mail senders.