If you have correctly installed the 'Classic' version of the Acrolinx for Adobe Experience Manager you will now see the Acrolinx tab in the AEM sidekick. Now if you try clicking on the Acrolinx buttons and only the 'help' and 'About' buttons function, this means you have not successfully connected to your Acrolinx server.
Some tips to debug this:
- Have you opened the 'Web Developer Tools' of your browser to ensure the request to the Acrolinx server is successful?
- Is there a network filter in between the AEM server and the Acrolinx server which could be blocking communication?
- Are you certain the required ports such as 8031, or default secure port 443 are open on the AEM server to allow communication?
- Is the URL connection in the Acrolinx server address field of Acrolinx Server Connection Settings correctly defined?
- Have you Configured the Connection to the Acrolinx Server?
- Have you Set Up Your Acrolinx Server for Single Sign-on?
- Is your AEM/CQ installation SSL secured, perhaps this article might help?
If none of the above helps get you any closer to a functional plug-in, please contact Acrolinx Support at email@example.com