You can use the debug button to get more information about a check. This is helpful if you run into an issue during a check or if you want to see what the Sidebar has sent to the Acrolinx Platform.
To use the Debug button for the first time, you need to do the following:
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Sign in to the Acrolinx Dashboard.
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Navigate to Maintenance > Server Workload Capture and click Start to capture your workload.
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Return to the Sidebar and run a check.
Notice
Be sure to open the Scorecard after your check finishes.
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Open the slide-out menu in the Sidebar and click About > DEBUG. This will redirect you to the request validator.
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Click on Request Text with Context and search for 1 unique word from your content in Content of "request.txt".
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If you can't find it, there's an issue with the Acrolinx Integration and Support needs to take a look.
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If you do see it, click the tab Content of "extracted.txt" and search for your word.
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If you see your word in Content of "extracted.txt", there's no issue.
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If you don't see your word in Content of "extracted.txt", you'll need to contact Acrolinx to adjust your Content Profile.
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If you need help from Support, save all links that you see under Scorecard Information in the request validator. Add the saved links to your ticket when you contact Acrolinx Support.